Solution Architect
Company: Arena
Location: Boston
Posted on: October 22, 2024
Job Description:
Our world is transforming, and PTC is leading the way. Our
software brings the physical and digital worlds together, enabling
companies to improve operations, create better products, and
empower people in all aspects of their business.Our people make all
the difference in our success. Today, we are a global team of
nearly 7,000 and our main objective is to create opportunities for
our team members to explore, learn, and grow - all while seeing
their ideas come to life and celebrating the differences that make
us who we are and the work we do possible.Seeking applications
from:Munich or Stuttgart, GermanyRemote UKRemote HungaryJob
DescriptionPTC is looking for a Solution Architect to join the ALM
team. Codebeamer is an agile Application Lifecycle Management (ALM)
solution for distributed development. It helps users streamline
product innovation processes, enhance product quality, reduce
development costs, and maintain compliance with safety-critical
standards. Codebeamer is a complete lifecycle management solution
with all-in-one requirements, risk, and test management
capabilities.Key Responsibilities, in no particular order:
- Drive and support Implementation Services Attachment:
Supporting the assigned BSM on Pre-sales opportunities to support
the ARR growth and long-term customer satisfaction through
implementation excellence.
- Advisory Services: Provide technical advisory services and
mentorship for PTC partners.
- Support Field Readiness and Continuous Improvement: Support
PTC's Internal segment processes, the Partner Hub, and solicit
feedback from the field for segment considerations.
- Best Practice development and Scale: Provide implementation
subject matter expertise to Service Offer Management (SOM) to build
offerings.
- Partner Support: Develop documentation to support partners as
they implement PTC ALM solutions.
- Cross functional Collaboration: Provide segment specific
subject matter expertise in cross functional initiatives.
- Community Practice Evangelism: Share segment/industry specific
expertise throughout the technical community of practice, DTAS, and
Service partners.
- Customer Escalation Support: Act as an advisor on escalated
accounts.Day-To-Day:
- Develop & present technical presentations and customized
demonstrations of PTC Codebeamer to customers, prospects &
partners.
- Organize and support technical workshops based on customers'
and partners' business needs.
- As a solution finder, consult on potential solutions and/or
alternatives to key customer and partner challenges.
- Act as technical project manager for customer projects, working
with our partners, solution centers & R&D.
- Analyse customers' processes and PTC solution value to support
the use of core product in line with best practice guidance.
- Create technical documentation, including guides, best
practices, and reference materials, to empower customers to make
the most of our products in a scalable and efficient way.
- Investigate and resolve technical issues, working closely with
the customer and our engineering teams to find effective
solutions.
- Contribute to the creation of reference architectures and
frameworks that enable customers to scale and optimize their use of
our software.Preferred Skills and Knowledge:
- Excellent relationship building capabilities, high-energy &
results-oriented with a customer first mentality.
- Problem-solving and troubleshooting skills.
- First class attention to detail, solution-finding.
- Excellent presentation skills.
- Excellent written & verbal communication skills in English is
mandatory.
- Knowledge of the ALM space with associated
technologies.Preferred Experience:
- Experience in programming languages (Java, C++, JavaScript,
etc.).
- Experience in one of relational Database technology (Oracle,
MySQL, PostgreSQL).
- Previous software consulting experience in the role of
solution, technical or application architect.Basic Qualifications:
- Mechanical Engineering or Computer Science bachelor's degree /
master's degree or equivalent.
- Minimum 5 years professional experience in a similar role.Life
at PTC is about more than working with today's most cutting-edge
technologies to transform the physical world. It's about showing up
as you are and working alongside some of today's most talented
industry leaders to transform the world around you.If you share our
passion for problem-solving through innovation, you'll likely
become just as passionate about the PTC experience as we are. Are
you ready to explore your next career move with us?
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Keywords: Arena, Attleboro , Solution Architect, Other , Boston, Massachusetts
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